000 00279nam a2200121Ia 4500
008 190516s9999 xx 000 0 und d
100 _aBATESON JEG AND HOFFMAN
245 0 _aSERVICES MARKETING
250 _a4
260 _c2011
_bCENGAGE LEARNING
300 _a468
942 _cBK
999 _c18153
_d18153