000 00276nam a2200121Ia 4500
008 190516s9999 xx 000 0 und d
100 _aBUTTLE FRANCES
245 0 _aCUSTOMER RELATIONSHIP MANAGMENT
250 _a2
260 _c2009
_bROUTLEDGE
300 _a500
942 _cBK
999 _c18159
_d18159