000 00272nam a2200121Ia 4500
008 190516s9999 xx 000 0 und d
100 _aJ ROGER
245 0 _aCRM: THE FUNDATION OF CONTEMPORARY
250 _a1
260 _c2013
_bROUTLEDGE
300 _a393
942 _cBK
999 _c18176
_d18176