000 00306nam a2200133Ia 4500
008 230804s9999 xx 000 0 und d
100 _aZEITHAML VALARIE A
245 0 _aSERVICES MARKETING
250 _a7
260 _bMcGRAW Hill
_c2018
300 _a582
650 _aSERVICES MARKETING
942 _cBB
999 _c25052
_d25052