000 00270nam a2200109Ia 4500
008 190129s9999 xx 000 0 und d
100 _aBesterfield (Dale H.) & Others
245 0 _aTotal Quality Management
250 _a3rd
260 _bPEARSON
_c2011
_aDelhi
942 _cBK
999 _c8043
_d8043