000 00258nam a2200097Ia 4500
008 190129s9999 xx 000 0 und d
100 _aMakkar (Urvashi)
245 0 _aCustomer Relationship Management
260 _bTATA MC GRAW HILL
_c2012
_aNew Delhi
942 _cBK
999 _c8214
_d8214