000 00278nam a2200109Ia 4500
008 190129s9999 xx 000 0 und d
100 _aZeithaml (Valarie A.) & Others
245 0 _aServices Marketing
250 _a5th
260 _bTATA MC GRAW HILL
_c2011
_aNew Delhi
942 _cBK
999 _c8314
_d8314