000 00265nam a2200097Ia 4500
008 190129s9999 xx 000 0 und d
100 _aSheth (Jagdish N.)
245 0 _aCustomer Ralationship Management
260 _bNew Delhi, Mcgraw Hill
_c2001
_aNew Delhi
942 _cBK
999 _c9100
_d9100