000 00265nam a2200109Ia 4500
008 190129s9999 xx 000 0 und d
100 _aGreenberg (Paul)
245 0 _aCRM at the speed of light
250 _a4th
260 _bMCGRAW HILL
_c2015
_aNew Delhi
942 _cBK
999 _c9147
_d9147