000 00253nam a2200097Ia 4500
008 190129s9999 xx 000 0 und d
100 _aHargie (Owen), Ed.
245 4 _aThe Handbook of communication skills
260 _bROUTLEDGE
_c2006
_aLondon
942 _cBK
999 _c9161
_d9161