000 00260nam a2200109Ia 4500
008 190129s9999 xx 000 0 und d
100 _aBESTERFIELD(DALE.H)& OTHERS
245 0 _aTOTAL QUALITY MANAGEMENT
250 _a3
260 _bND PERSON
_c2013
942 _cBK
999 _c9718
_d9718